Returns Policy

You can return standard stock items within 14 days of your purchase for a full refund (excluding any carriage charges), subject to the items being unused, still in the original packaging, not special ordered and in saleable condition.
Returns of any non stock items may incur a re-stocking charge and are subject to the manufactures discretion. Unfortunately we are unable to arrange collections so you will be responsible to return the goods, in a saleable condition, to the address we provide you at your own cost. If any product supplied has been made to order by the manufacturer the goods are non returnable (This includes all aluminium powder coated products). Please feel free to call us should you require returning any goods and we will advise accordingly.
Please contact us first to arrange any returns as this may be to the manufacturers address or to the Roof2FloorDrains warehouse. We will also require a copy of your original purchase invoice with any returned items.
As soon as the items have been returned, checked back into our warehouse or manufacturers yard and confirmation that the goods returned are in a saleable condition, we will arrange for a refund back to the original credit/debit card that you used for your purchase, less any re-stocking charge applicable.
If you have ANY questions about our products, or want to give us some feedback about your shopping experience with us, please feel free to contact us on 0330 223 1732 or email: